Terms of Service

1. Services

Datastraw Technologies provides customer experience (CX) services, including customer support operations, retention systems, AI agent implementation, and related consulting.

The scope, deliverables, timelines, and pricing for services are defined separately in client agreements or proposals.

2. Use of Website

You agree to use this website for lawful purposes only and not to:

• Violate any applicable laws or regulations
• Attempt to gain unauthorized access to systems or data
• Disrupt or interfere with the website's functionality

We reserve the right to restrict access if misuse is detected.

3. Intellectual Property

All content on this website, including text, branding, design, and materials, is the property of Datastraw Technologies unless stated otherwise.

You may not copy, reproduce, or distribute any content without prior written permission.

4. Client Responsibilities

Clients working with Datastraw agree to:

• Provide accurate and complete information required for service delivery
• Share necessary access to tools, systems, and data (where applicable)
• Review and approve deliverables in a timely manner

Datastraw is not responsible for delays caused by incomplete or delayed inputs.

5. AI & Automation Disclaimer

As part of our services, we may implement AI-based systems for chat, voice, or workflow automation.

While we aim to ensure high accuracy and performance, AI systems may occasionally produce errors or unexpected outputs. Clients acknowledge this and agree that:

• Continuous monitoring and improvements are part of the process
• Final responsibility for usage and decisions based on AI outputs lies with the client

6. Performance & Results

While we work towards improving customer experience and operational efficiency, we do not guarantee specific business outcomes unless explicitly agreed upon in writing.

Performance may vary based on factors outside our control, including customer behavior, internal processes, and external systems.

7. Confidentiality

We treat all client data, processes, and business information as confidential.

We will not share or disclose sensitive information with third parties without consent, except where required by law.

8. Limitation of Liability

To the maximum extent permitted by law, Datastraw Technologies shall not be liable for:

• Indirect or consequential damages
• Loss of revenue, data, or business opportunities
• Issues arising from third-party tools, platforms, or integrations

9. Third-Party Tools

Our services may involve the use of third-party platforms (e.g., helpdesk tools, AI systems, CRM software).

Datastraw is not responsible for outages, errors, or changes made by these third-party providers.

10. Termination

We reserve the right to suspend or terminate access to services or the website in cases of:

• Violation of these terms
• Non-payment (as per agreement)
• Misuse of services

Termination terms for active clients will be governed by separate agreements.

11. Changes to Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated effective date.

12. Contact